About Jené:
Growing up in the creative environment of Portland, Oregon, Jené DeSpain began shaping her sense of style as a young girl. The daughter of a craftsman and an artist, her understanding of design and construction was strongly encouraged. Working next to her father in his woodshop honed her love for tools, while sketching with her mother developed her visual aesthetic. Jené moved to NYC in 1997 to enrich her artistic, urban lifestyle and worked many years as a fashion photographer, deepening her admiration for the many fine professionals and artists who work in the fashion industry. Drawn to a number of mediums to express her interest in raw material, tangible artifact, and multifaceted design, she eventually discovered a new satisfaction in jewelry design.
Completely self-taught, Jené DeSpain launched her first jewelry collection in early 2010, at the dawn of our new decade. Its immediate success led to a fast-growing, loyal clientele, and her jewelry is now carried by fine retailers in multiple cities worldwide. Working in her Brooklyn studio, Jené personally crafts each piece of jewelry by hand with a dedication to quality from materials made entirely within the United States.
With each collection, Jené broadens her exploration of design and her devotion to creating striking pieces of jewelry outside the confines of momentary trends. Cultivating a constantly evolving community of fellow designers, artists, musicians, stylists, and patrons of her work, is Jené’s greatest source of inspiration. Her collaboration with the expanse of talent in NYC and beyond connects Jené to the pulse of fashion while she creates bold, distinct jewelry for those who respond to innovative design. This love of culture is revealed in each piece of her jewelry and remains at the heart of her brand.
Return Policy:
We accept returns or exchanges for up to two weeks after items are received. Sale, special, and custom orders cannot be returned and are final sale. If you are not satisfied with your purchase, please email our customer service department at Info@jenedespain.com for an exchange or full refund of the original purchase price (less shipping costs). Items must be unused and in original condition. The customer is responsible for all shipping costs on all exchanged or returned items.
Although we check all merchandise for defects and damage prior to shipment, it is the buyers’ responsibility to check the product upon arrival to make sure it is free of any defects. Damaged goods due to buyers’ negligence will not be accepted for refund. Any return or exchange that does not meet the above criteria will be sent back to the customer. We have the right to deny credit if the merchandise returned does not meet our return policy requirements. In your return package, please include a copy of your receipt with a written reason for the return.
Returns must be sent prepaid. We will not accept CODs. Please insure the package for the full amount of the merchandise you are sending back to us. We are not responsible for missing packages. We cannot issue a refund if your package is lost or damaged.
Merchandise should be shipped to:
Jené DeSpain Attention: Returns 5 Seabring Street Brooklyn, NY. 11231Repairs:
We will make reasonable repairs on items for up to 6 months after date of purchase to any design purchased through jenedespain.com. Items purchased through other retailers must be returned for repair to the store where the item was purchased.
* Jené DeSpain reserves the right to refuse unreasonable repairs. To request a repair, please contact customer service department at Info@jenedespain.com. The customer is responsible for all shipping costs. Repair is subject to repair fee. Fee is contingent upon material availability and nature of repair.
*Due to the nature of our products, we may not be able to order certain components needed to repair older items.
Privacy Policy:
Jené DeSpain Designs, Inc. shares your concerns about the protection of your personal information online. When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number or credit card information. We collect information from you when you register on our site, place an order, subscribe to our newsletter, or blog. This Privacy Policy describes our practices regarding the collection and use of information through our website. By using or purchasing any product through this site, you agree to the collection and use of information as set forth in this Policy. We may update this Policy at our discretion and the most recent version shall be posted on this page immediately. We will not sell, share or trade any information you supply to us with a third party. Any information we collect is used to provide you with a better shopping experience and to facilitate us in fulfillment operations. From time to time, we may send sale information, product updates, etc. via US mail and/or electronically via email. If you would prefer not to receive these promotional items, you may opt out via an online form or by contacting us at Jene@jenedespain.com with "REMOVE" as the subject header. After a transaction, your private information (credit cards, financials, etc.) will not be stored on our servers.
Security Policy
All order information sent to Jenedespain.com is encrypted. We protect your online transactions by using Secure Sockets Layer (SSL) technology. With SSL implemented on both your computer and our server, information sent via the Internet can be trusted to arrive privately and unaltered.